We love answering your questions!
We love talking with our owners and guests. In our conversations we’ve noticed that there are certain questions that are often asked. We hope this list of frequently asked questions (FAQ) helps you with your Plantation Resort vacation experience. If you have a question we’ve missed, please post them in the comments and we’ll be happy to answer them for you!
To make it easier to find the answer to your question, we’ve grouped questions into these categories (click on the category to go directly to it in the article):
- Wyndham Vacation Ownership’s and Plantation Resort’s Partnership
- Resort Amenities
- Directions to the Resort
- Housekeeping Questions
- Reservations Questions
Wyndham Vacation Ownership’s and Plantation Resort’s Partnership
When did Wyndham partner with Plantation Resort and what is the relationship?
In late 2017, Wyndham Vacation Ownership (WVO) partnered with Plantation Resort to assume all timeshare sales and marketing at the Resort. Plantation Resort continues to manage resort operations and support existing Plantation Resort owners.
Why did Plantation Resort look for a partner?
Due to the dramatic rise in the cost of timeshare sales and marketing in recent years, it was becoming too costly for Plantation Resort to continue selling timeshare inventory on its own. We searched for a partner who would successfully sell our timeshare inventory to combine their strengths in sales and marketing with ours of resort management and operations. After researching a number of opportunities, we’re delighted to partner with Wyndham Vacation Ownership, the undisputed world leader in timeshare sales and marketing.
Why partner with Wyndham?
Wyndham, as the world leader in the timeshare industry, provides an extraordinary product along with unsurpassed sales and marketing expertise. Plantation Resort has a long-standing record in providing an exceptional guest experience. This gives Plantation Resort owners the best of both!
How does this partnership benefit me as a Plantation Resort Owner?
This partnership provides many benefits for you as a Plantation Resort owner. Here are a few examples:
- This new relationship will help provide Plantation Resort with greater financial stability enabling us to continue to offer you wonderful vacations for many years to come.
- When you became a Plantation Resort owner, you joined a homeowners association (HOA). The HOA collects and manages owners’ maintenance fees. There have been some weeks where your HOA has not been able to collect maintenance fees from timeshare owners; these weeks are known as defaulted weeks. As part of the Wyndham/Plantation Resort partnership, Wyndham has agreed to purchase a large portion of the defaulted weeks in the Resort’s HOAs. Since Wyndham is now paying these maintenance fees, they are financially helping your HOA. Wyndham paid over $1.2 million in maintenance fees in 2018 – a contribution of approximately $80 per owner. This contribution will continue year after year.
- As Wyndham sells our inventory, new owners will be added to the owner base so there will be more owners to share the HOA costs.
- There will also be greater demand for the week you own which will result in greater exchange values through RCI.
Does this partnership change my ownership?
Your Plantation Resort ownership remains the same as before this partnership. But if you so choose, you may explore all of the additional benefits that are now available via Wyndham’s offerings by attending a sales presentation during your next vacation at Plantation Resort.
Who do I call for my sales-related questions?
WVO’s on-site Quality Assurance Team can answer any sales-related questions or concerns by calling 843-281-3343 or 843-281-3483.
And if I have more questions about Wyndham and Plantation Resort?
For more answers to questions about Plantation Resort’s new partnership with Wyndham, please click here to see our blog article “Wyndham Partnership Questions Answered.” You may also contact a member of our friendly Owner Services team by calling 888-913-4477 or emailing email@example.com and they will be happy to help answer any additional questions you may have.
What amenities do you have and are they “included”?
Upon check-in you receive a recreation pass which grants access to all of the Resort amenities. You will have access to our Shuttle Service, Indoor Pool, Outdoor Pool, Lazy River, Fitness Center, Hot Tubs, Activity Center and more. We also offer lots of activities. You can stay up to date with the latest season’s activities with the Activity Calendar on our website. Some activities may require a nominal fee. Make sure you also check out our complimentary activities in the “Take Advantage of Our Complimentary Activities” article on our blog.
Where are the resort amenities located?
Click here for a map of Plantation Resort. You’ll see the Outdoor Pool, Lazy River, Activity Center, grills, and the Health and Swim Club that houses the Indoor Pool, and other Resort amenities.
The Health and Swim Club has the following amenities:
- Indoor Pool with accompanying Hot Tub
- Weight Room/Fitness Center
- Locker Rooms with accompanying showers, steam rooms, and saunas
- Aerobics Room
- Mother Earth Day Spa
All of these amenities are accessed via the Health and Swim Club entrance located across the parking lot from Building 200. Complimentary board games and Myrtle Beach State Park passes along with DVD and beach chair rentals, are all available at the Health and Swim Club office. You can also make reservations there for the Mother Earth Day Spa, winery tours, and special Plantation Resort events.
The Activity Center has these amenities:
- Breakfast Buffet (every morning from 8 am – 10:30 am)
- Arcade (10:30 am – 10 pm)
- Pool Table (check out pool cues and racks at the Health and Swim Club office.)
- Many of the Resort Activities are located in the Activity Center.
The Activity Center entrance is across the parking lot from Building 202.
The Outdoor Pool includes these amenities:
- Seasonal Poolside Grill
- Hot Tub
- Children’s shallow Wade Pool
- VIP Services
The Outdoor Pool entrance is across the parking lot from Building 230.
The Lazy River includes these amenities:
- Wet Deck/Water Playground with Water Toys
- Zero Entry Kiddie Pool
- Hot Tub
The Lazy River entrance is to the left of the parking lot from Building 229.
What are the hours for the resort amenities?
The Outdoor Pool is open 24/7 year round.
The Lazy River hours are 9 am-10 pm. By limiting the hours of the Lazy River, we’re saving owners money by shutting off the pumps and resting the wet deck/water playground during the nighttime hours.
The Indoor Pool, Health and Swim Club, Weight/Exercise Room and the Activity Center are open 7 am-10 pm.
The Front Desk Office Summer hours are 7 am-10 pm Monday-Thursday, and 7 am-11 pm Friday-Sunday. (Hours may be shorter in the non-summer season.)
Does the Resort have a business center?
Our friendly Front Desk staff will be happy to make a computer at the Front Desk available for quick printing such as tickets, boarding passes, and directions.
Where can we get ice?
Ice is available at the Health and Swim Club office once you show your recreation pass. For large quantities, ice may be purchased at the self-service ice stand located just north of the Front Desk on the frontage road. Click here for directions.
Where can we take our trash?
There are large trash containers located on the sides of each building.
Is there a place for me to recycle?
Yes; The recycle bins are located across the street from Building 218.
Do you have state park passes?
You may check out a complimentary State Park day pass at the Front Desk or the Health and Swim Club Office. But act fast; these are very popular and go quickly! They are distributed on a first come, first serve basis and are limited to 1 pass per reservation. These day passes must be returned to the office from which you checked it out by 9 pm to avoid any late fees.
What do I need to bring on my vacation at Plantation Resort?
We provide complimentary items such as soap and shampoo, dish soap, paper towels, salt and pepper, and laundry detergent so that your arrival will be as carefree as possible. Our condos are fully equipped with sheets, towels, linens, utensils, and all that’s needed for your Myrtle Beach vacation.
Who do we call when we run out of certain amenities (toilet paper, linens, trash bags, etc.)?
Please call Housekeeping at extension 1700 and one of our friendly housekeepers will be happy to deliver them to you.
To reduce our environmental footprint, we kindly request your participation in the following conservation initiatives:
- Please rehang any towels you are willing to reuse.
- During your stay, towels will be refreshed and garbage will be removed usually on the fourth day of a 7-night stay.
- Additional bath products are available upon request by calling extension 1700.
Linen change and additional services are available for a nominal fee. To make a request for these services, please call Housekeeping at extension 1700.
Where can I take my outgoing mail?
You may drop your mail off to the Front Desk. They have a tray for your mail that the postal carriers pick up Monday-Saturday. Stamps may be purchased at the full-service US Post Office located at 420 US 17 Business, Surfside Beach less than 5 minutes south of the Resort on the Frontage Road. Click here for a map.
Can I bring my cooler and chairs on the shuttle?
Yes, we have a limited storage area at the rear of each shuttle. If you need assistance, please ask. Our drivers are always happy to help!
When do the shuttles run?
The beach shuttles run every day. Please see the magazine or the flyer you received at check-in for the most updated shuttle schedule.
Is Plantation Resort smoke-free?
All units are smoke-free. Smoking is permitted on your balcony or patio of your unit. Please be sure to keep your doors closed while smoking to keep the units smoke-free. We offer several designated smoking areas throughout the Resort, including locations at the Outdoor and Indoor Pools.
Do I need my recreation pass?
The recreation pass you received at check-in is required for admittance to the Health & Swim Club, Outdoor Pool, Lazy River, the Beach Shuttle and the activities. For your convenience, you may use your smartphone to take a picture of your pass for admittance.
How do I log onto the wifi?
We are excited to upgrade our wifi to a Spectrum service, which includes the installation of a fiber optic network. Please follow these steps to log onto the new wifi service:
- Turn on your device.
- Open your list of available wireless networks.
- Select PlantationResort.
- Launch your internet browser and follow the instructions there.
If you encounter any issues, please contact Spectrum at 866-536-7676.
Where do I find a list of available TV channels?
Your in-room guide found in your condo lists all the channels available for your TV. If you have any technical difficulties, please call Spectrum at 866-536-7676.
Does the resort serve alcohol? Are we allowed to bring our own?
The Resort currently does not serve alcohol, but you may bring your own to the pool decks as long as it is in a glass-free container. Please help us avoid broken glass on the pool decks.
Are there any discounts on area attractions?
Contact the Front Desk for the latest discounts on area attractions like Medieval Times, Pirates Voyage, Legends in Concert, and many more. See the magazine here for our list of entertainment partners.
Discounts are available for some of our favorite local restaurants such as Lazer’s Pizza, Bubba’s Fish Shack, River City Cafe, and Jellie Bellie. Find out more in the Welcome Magazine.
Directions to the Resort
How do I arrive at the Front Desk?
The address is 1250 US-17 BUS Surfside Beach, SC 29575. Please make sure you enter “Surfside Beach” into your navigation system and NOT “
Myrtle Beach” as your destination city or you may be directed to a different location other than the Resort. (Plantation Resort is technically located in Surfside Beach, just a few miles south of the city of Myrtle Beach).
For a more detailed description of how to drive to the Resort, see our blog article here.
How do I find my condo after checking in?
Here’s where the Front Desk is in relation to the rest of the Resort.
Is Plantation Resort located on the beach?
Plantation Resort is just 2 miles from the beach and we offer a complimentary shuttle service. The shuttles will take you from the Resort to Surfside Beach in about 10 minutes helping you to skip the hassle of traffic, as well as finding and paying for parking. We are surrounded by picturesque water features and beautiful flora and fauna, and you’ll love the view at Plantation Resort. Please understand, the spacious accommodations that Plantation Resort offers aren’t available at most beachfront locations.
Will a taxi come to our building for pick up?
There are several taxi companies that will pick you up from your condo, the airport, or wherever you have need. Two local taxi companies are the Anchor Taxi service (843-222-2222) and Cool Breeze Taxi (843-353-1496).
You may also consider Uber or Lyft. Please understand that the Myrtle Beach area is considered a drive-to destination. Having your own transportation makes it easier for you to enjoy your Myrtle Beach vacation to the fullest.
What does the towel exchange consist of?
What was once called a midweek refresh is now referred to as a towel exchange. Towels are refreshed and garbage removed on the fourth day (for stays 7 days or longer) between 10 am – 2 pm. You do not need to be present for the service. Additional bath products are available upon request by calling ext. 1700. Daily housekeeping and linen services are available upon request for a nominal fee. Dial extension 1700 for more information.
What if I’m here for two weeks or more? Do you clean at some point during my stay?
Yes, on Mondays or Tuesdays our housekeeping staff will be happy to clean the unit for stays over a week. Additional cleaning services are available upon request for a nominal fee by calling housekeeping at ext. 1700.
What do I need to do in the unit before checkout?
Please help us prepare to make the next person’s vacation more enjoyable by rinsing and placing all used dishes in the dishwasher, starting the dishwasher, and by putting trash in the trash cans located on the side of the building.
What’s the difference between vacation rentals, vacation ownership, and leasing?
Vacation rental means reserving a unit for a one-time vacation, as you would on Booking.com. Vacation ownership means purchasing an allotment of time to use at a resort annually—commonly referred to as timeshare. Leasing means renting a unit for a longer term of several months or more, as we do for people who live here year-round. We offer all three options here at Plantation Resort.
I own a week in the peak of the summer. Why is it so difficult to reserve my week during this time?
The answer to this question almost always involves reserving early. The summer season is in high demand in Myrtle Beach and reservations fill up fast. Take full advantage of your ownership by scheduling your vacation a minimum of 9 months (up to 2 years) in advance before reservation availability opens for everyone else. Some owners reserve next year’s week as they are checking out at the end of this year’s vacation. Read more about the benefits of reserving early in Reservation Tip #3: Big Payoffs for Reserving Early.
What is the difference between Presidential Villas and Plantation Resort Villas?
We have 4 different resort designations through RCI: Presidential Villas at Plantation Resort, Plantation Resort Villas, Plantation Resort of Myrtle Beach, and Plantation Golf Villas. Each section has its own unique characteristics. For instance, the Presidential Villas at Plantation Resort have the most 3-bedroom, 3-bath condos while Plantation Resort Villas have the most availability for 2 bedroom lofts. Of course, there are many more similarities and differences. Read more about these resort designations in Reservation Tip #2: RCI Designates Plantation Resort as Four Different Resorts.
Have More Questions? We’d Love to Hear from You!
If you have questions that weren’t answered here in our FAQ, we’d love to hear from you! Please post your questions in the comments below or email them to us at Reservations@PlantationResort.com. You may also call one of our friendly Owner Services Representatives at 1-888-913-4477 and they will be happy to answer any additional questions you may have. We hope to see you soon at Plantation Resort!