FAQ – Our Answers to Your Most Asked Questions

We love answering your questions! 

We love talking with our owners and guests. In our conversations we’ve noticed that there are certain questions that are often asked.  We hope this list of frequently asked questions (FAQ) helps you with your Plantation Resort vacation experience. If you have a question we’ve missed, please post them in the comments and we’ll be happy to answer them for you!

To make it easier to find the answer to your question, we’ve grouped questions into these categories (click on the category to go directly to it in the article):

• Wyndham Vacation Ownership’s and Plantation Resort’s Partnership
• Resort Amenities
• Directions to the Resort
• Housekeeping Questions
• Reservations Questions

Wyndham Vacation Ownership’s and Plantation Resort’s Partnership

When did Wyndham partner with Plantation Resort and what is the relationship? 

In late 2017, Wyndham Vacation Ownership (WVO) partnered with Plantation Resort to assume all timeshare sales and marketing at the Resort. Plantation Resort continues to manage resort operations and support existing Plantation Resort owners.

Why did Plantation Resort look for a partner?

Due to the dramatic rise in the cost of timeshare sales and marketing in recent years, it was becoming too costly for Plantation Resort to continue selling timeshare inventory on its own.  We searched for a partner who would successfully sell our timeshare inventory to combine their strengths in sales and marketing with ours of resort management and operations.  After researching a number of opportunities, we’re delighted to partner with Wyndham Vacation Ownership, the undisputed world leader in timeshare sales and marketing.

Why partner with Wyndham?

Wyndham, as the world leader in the timeshare industry, provides an extraordinary product along with unsurpassed sales and marketing expertise.  Plantation Resort has a long-standing record in providing an exceptional guest experience. This gives Plantation Resort owners the best of both!

How does this partnership benefit me as a Plantation Resort Owner?

This partnership provides many benefits for you as a Plantation Resort owner.  Here are a few examples:

1.  This new relationship will help provide Plantation Resort with greater financial stability enabling us to continue to offer you wonderful vacations for many years to come.
2. When you became a Plantation Resort owner, you joined a homeowners association (HOA).  The HOA collects and manages owners’ maintenance fees.  There have been some weeks where your HOA has not been able to collect maintenance fees from timeshare owners; these weeks are known as defaulted weeks.  As part of the Wyndham/Plantation Resort partnership, Wyndham has agreed to purchase a large portion of the defaulted weeks in the Resort’s HOAs. Since Wyndham is now paying these maintenance fees, they are financially helping your HOA.  Wyndham paid over $1.2 million in maintenance fees in 2018 – a contribution of approximately $80 per owner.  This contribution will continue year after year. 
3. As Wyndham sells our inventory, new owners will be added to the owner base so there will be more owners to share the HOA costs. 
4. There will also be greater demand for the week you own which will result in greater exchange values through RCI. 

Does this partnership change my ownership?

Your Plantation Resort ownership remains the same as before this partnership.  But if you so choose, you may explore all of the additional benefits that are now available via Wyndham’s offerings by attending a sales presentation during your next vacation at Plantation Resort.

Who do I call for my sales-related questions?

WVO’s on-site Quality Assurance Team can answer any sales-related questions or concerns by calling 843-281-3343 or 843-281-3483.  

And if I have more questions about Wyndham and Plantation Resort?

For more answers to questions about Plantation Resort’s new partnership with Wyndham, please click here to see our blog article “Wyndham Partnership Questions Answered.” You may also contact a member of our friendly Owner Services team by calling 888-913-4477 or emailing reservations@plantationresort.com and they will be happy to help answer any additional questions you may have.

 

Resort Amenities

What amenities do you have and are they “included”?

Upon check-in you receive a recreation pass which grants access to all of the Resort amenities. You will have access to our Shuttle Service, Indoor Pool, Outdoor Pool, Lazy River, Fitness Center, Hot Tubs, Activity Center and more. We also offer lots of activities. You can stay up to date with the latest season’s activities with the Activity Calendar on our website. Some activities may require a nominal fee.  Make sure you also check out our complimentary activities in the “Take Advantage of Our Complimentary Activities” article on our blog.

Where are the resort amenities located? 

Click here for a map of Plantation Resort. You’ll see the Outdoor Pool, Lazy River, Activity Center, grills, and the Health and Swim Club that houses the Indoor Pool, and other Resort amenities.

The Health and Swim Club has the following amenities:

• Indoor Pool with accompanying Hot Tub
• Weight Room/Fitness Center
• Locker Rooms with accompanying showers, steam rooms, and saunas
• Aerobics Room
• Mother Earth Day Spa

All of these amenities are accessed via the Health and Swim Club entrance located across the parking lot from Building 200.  Complimentary board games and Myrtle Beach State Park passes along with DVD and beach chair rentals, are all available at the Health and Swim Club office.  You can also make reservations there for the Mother Earth Day Spa, winery tours, and special Plantation Resort events.

The Activity Center has these amenities:

• Breakfast Buffet (every morning from 8 am – 10:30 am)
• Arcade (10:30 am – 10 pm)
• Pool Table (check out pool cues and racks at the Health and Swim Club office.)
• Many of the Resort Activities are located in the Activity Center.

The Activity Center entrance is across the parking lot from Building 202.

The Outdoor Pool includes these amenities:

• Seasonal Poolside Grill
• Hot Tub
• Children’s shallow Wade Pool
• VIP Services

The Outdoor Pool entrance is across the parking lot from Building 230.

The Lazy River includes these amenities:

• Wet Deck/Water Playground with Water Toys
• Zero Entry Kiddie Pool
• Hot Tub

The Lazy River entrance is to the left of the parking lot from Building 229.

What are the hours for the resort amenities?

The Outdoor Pool is open 24/7 year round.
The Lazy River hours are 9 am-10 pm. By limiting the hours of the Lazy River, we’re saving owners money by shutting off the pumps and resting the wet deck/water playground during the nighttime hours.
The Indoor Pool, Health and Swim Club, Weight/Exercise Room and the Activity Center are open 7 am-10 pm.
The Front Desk Office Summer hours are 7 am-10 pm Monday-Thursday, and 7 am-11 pm Friday-Sunday. (Hours may be shorter in the non-summer season.)

Does the Resort have a business center?

Our friendly Front Desk staff will be happy to make a computer at the Front Desk available for quick printing such as tickets, boarding passes, and directions.

Where can we get ice?

Ice is available at the Health and Swim Club office once you show your recreation pass. For large quantities, ice may be purchased at the self-service ice stand located just north of the Front Desk on the frontage road.  Click here for directions.

Where can we take our trash?

There are large trash containers located on the sides of each building.

Is there a place for me to recycle?

Yes;  The recycle bins are located across the street from Building 218.

Do you have state park passes?

You may check out a complimentary State Park day pass at the Front Desk or the Health and Swim Club Office. But act fast; these are very popular and go quickly! They are distributed on a first come, first serve basis and are limited to 1 pass per reservation. These day passes must be returned to the office from which you checked it out by 9 pm to avoid any late fees.